Generally, we will ship all in-stock orders within 24 hours on business days. If you place an order before 2PM AEST on any business day, it is usually dispatched the same day.While our dispatch times are very quick, we cannot control any delay that may result from weather events or a high volume of parcels in the third party delivery network – typical dispatch times for your delivery address are shown prior to completing your purchase in the check out.
If your order is urgent, we have express and overnight services available for your convenience. If you don’t see the option that you are looking for please get in touch with us so we can assist you. Getting your order to you is the most important aspect of our relationship with you so we will do our best to cater to your needs and obtain any postage updates for you upon request.
All our parcels are shipped via registered post with Australia Post or TNT Express. You will receive an email notification combine with a tracking number so you can monitor your parcel whilst it is in transit. If you have missed your delivery, your parcel will be taken to the nearest local post office or distribution hub. It is your responsibility to ensure you are able to accept your delivery and adhere by the instructions on any calling card to pickup your products. If your item is returned to us by our delivery partner due to being undeliverable or not being picked up, you will be charged for the Return to Sender fee and $10 administration/restocking prior to refund.
You must contact us to obtain approval to return any product prior to sending it off in the post. We will provide you with a reference number so that when we receive your return we can have it processed in a timely manner. If you return an item without doing so, we may not accept your return. We are unable to accept ‘change of mind’ returns on rapid antigen tests due to health and safety regulations. Returns on these products are only permitted where the goods are deemed faulty under Australian Consumer Law or explicitly declared by any other Australian Health regulating body.
If you still have further queries about shipping or returns, please contact us via the webform.
